Submitted by natematias
on July 14, 2015 - 12:59pm
The process of reporting and responding to online harassment is the least understood and arguably most important part of the problem. Most of what we know about receiving harassment comes from the small number of people who are courageous enough to face the risk of telling their personal stories.
Maeve Duggan's recent Pew report about online harassment helps us understand the experience of harassment across a nationally-representative sample, but efforts by companies to address online harassment are still mostly secret. For all sorts of safety, legal, and business fears, companies are reluctant to reveal the details of how they enforce their policies around harassment and hate speech. So when Women, Action, and the Media approached me to analyze Twitter harassment reports collected over three weeks with the informed consent of participants, I knew it was a unique opportunity to grow our understanding of the problem.