If you're a platform designer or a researcher just starting to look into the issue of online harassment, where is a good place to start? To help you out, we have created an Online Harassment Resource Guide, which covers academic research on the topic.
In the months after I led the research team on a peer reviewed report about harassment on Twitter, many designers, platform operators, and advocates have asked me if there's any academic research about online harassment and what it says. As a researcher, I felt the opposite problem. Online harassment and abuse have motivated so much research that it can be hard to wade through it all, especially because the research often appears in fields that rarely talk to each other. In many cases, designers and advocates propose great ideas that have also been tried elsewhere, approaches whose benefits and problems have already been discussed at length.