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How to make phone services fast and easy to design

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We've reached the alpha stage of the design interface of Call to Action, a platform that will allow community groups to design and host phone-based services. I wrote last year about why enabling community groups and individuals to design these services is important, and about the New Day New Standard project that inspired us to build Call to Action.

Right now Call to Action is a front-end design tool that allows you to visualize a voice tree via a drag and drop interface. I'd love you all to play around with it and tell us how we can improve it.

Center Produces a String of Civic Media Success Stories

Cross-posted at PBS Idea Lab.

As we wind the way toward the end of our four year grant, I thought it would be nice to describe some of what we've learned at MIT's Center for Future Civic Media (C4). In the coming weeks, I will call on a few of our researchers to offer similar blog reflections on our unique blend of communities, information, and action.

First, though, I want to describe some of the exciting project highlights from the last few weeks. Because C4 is a multi-disciplinary institution, different projects end up affecting different audiences, so I wanted to put them all in one post.

Introducing the Department of Play

[This post originally appeared on the MIT CoLab Radio blog, in Danielle Martin's Media Mindfulness column.]

The Department of Play (DoP) is a working group of researchers, developers, and community practitioners at the MIT Center for Future Civic Media (C4FCM) bonded by a common value: the design of new technologies and methodologies to support youth as active participants in their local urban neighborhoods.

We might glance at the teen sitting next to us on the bus with a smart-phone and think: “Wow, the digital divide is shrinking.”  My first thought goes to all the youth who don’t have access to mobile phones, who also have things to say.  But I do see the divide diminishing when I see the wide smile of a Peruvian youth playing around with a big red balloon with a makeshift camera rig he made himself, to make his own map of his favela neighborhood.

While higher broadband speeds and affordability recommended by the FCC’s recent national broadband plan should increase access to internet tools in under-served communities, we still need to consider the increased digital literacy and local facilitation necessary to use fully tap the power of these tools. While access is important, much more is needed to make sure technology can be used to empower young people.

GrassrootsMapping in Peru