promise tracker | MIT Center for Civic Media

Citizens & City Hall Monitor Sanitation in Belem

This past week in the northern Brazilian city of Belém do Pará, we had the pleasure of commemorating the first official collaboration between a civil society group and local government to monitor city issues using Promise Tracker. During a 2-day sprint, we teamed up with the Social Observatory of Belém and City Hall's Department of Solid Waste to review some of the largest contracts for sanitation and waste removal in the city and launch a monitoring campaign to assess the performance of the company hired to provide these services.

Piloting Promise Tracker in Sao Paulo

Over the past year, our team at Civic has been developing and testing Promise Tracker, a citizen monitoring platform that allows communities to track local infrastructure projects and hold elected leaders accountable for political promises. Building on takeaways from collaborative workshops run in Brazil in January and August, we have been creating a web and mobile toolkit to streamline the process of running a local monitoring campaign - from selecting an issue and designing a survey, to collecting data in the field and visualizing the results.

We recently returned from our 3rd trip to Brazil, during which we rolled out the full set of Promise Tracker tools for pilot testing with groups in São Paulo. Our goals for the trip were to get feedback on the new mobile data collection app and to test the full process of designing and running Promise Tracker campaigns on the ground.


Monitoring Parque Linear Itareré in Butantã

Monitorial Citizenship: Projects and Tools

Post by Chelsea Barabas, Rahul Bhargava, Heather Craig, Alexis Hope, & Jude Mwenda

Here at Civic, we have been thinking about ways to promote civic engagement in the periods between elections through monitorial democracy. We’ve noticed that in many places around the world, we have achieved open, fair, and “bad” elections. In democracies, we usually describe elections as one of our primary mechanisms for holding elected officials accountable. If your mayor promises to improve roads and fails, you can elect someone new the next cycle.

Notes on Monitory Democracy and a Networked Civil Society

Schudson's The Good Citizen

Ethan and I have been exploring the concept of monitorial citizenship in the pursuit of a definition or roadmap for "effective citizenship." We are working on related projects trying to operationalize Michael Schudson's idea of monitorial citizenship from his book The Good Citizen, but using slightly different definitions. Ethan's project Promise Tracker, being developed by several of our colleagues at the Center for Civic Media, thinks of monitorial citizenship as the responsibility of citizens "to monitor what powerful institutions do (governments, corporations, universities and other large organizations) and demand change when they misbehave." My master's thesis project Action Path thinks of monitorial citizenship more like Jane Jacobs idea of "eyes on the street," whereby average citizens are being civic and gathering useful information in aggregate by simply "watching their kids, keeping abreast of important consumer recalls, noting how weather affects the cost of groceries or their ability to check in on family members' safety."

Both of us may be thinking of monitorial citizens in different ways than Schudson and other scholars use the term. Marc Hooghe, in a paper reacting to Schudson called "Does the 'Monitorial Citizen' Exist?" [paywalled] looks for citizens who are critical non-participants in political life, but care deeply about social issues.

This week Ethan and I read a couple of papers as part of our ongoing conversation of monitorial citizenship. Schudson, himself, kindly pointed us to an essay by John Keane, unpacking monitory democracy as a new vision of "democracy in our times." Ethan has also been eager to dive into a prescient manuscript by David Ronfeldt, which proposes a framework for societal evolution wherein networks represent the latest organization form necessary for the success of advanced societies.

The following are our thoughts on these two pieces...