In my "hello world" post for this blog, I tried to define Civic Media as

…a set of tools, technologies and practices that enable wider and more active participation in a democratic process.

While writing this post, I remember trying to unpack the concept of "democratic process", but I wasn't sure about how to go about it. I talked about the "curation and synthesis of public knowledge" and the importance of expression, but it felt that there needed to be a clearer distinction between what was to me, the "traditional" democratic process, and the processes that I would typically think of in the context of the civic media landscape.

This a collaborative post on the project Ricarose Roque and I have been working on:

Interview Protocol for Moderators
To understand the perspective of community moderators, which includes a full-time online community coordinator, we plan to interview one or two members of the moderation team. We frame our interview questions using our project’s three research questions (listed below). To make our conversations concrete, we plan to ask moderators to identify two-to-three examples of particularly challenging scenarios of moderation specifically around civic engagement of Scratch community members. Below is our interview protocol for moderators organized around background questions, specific examples, and looking ahead.

Research Questions for the Interview