Clay Shirky's on stage with Ginny Hunt at Harvard's Institute of Politics discussing the lessons we can take away from the Healthcare.gov boondoggle (#netrevolution).
Clay's first point is that of all the criticism of Healthcare.gov and the Affordable Care Act, no one has argued that it's a bad idea to rely on the web as the central component of citizen interaction with a government program. All of the other communications options, from phone to fax, have been considered second-rate fallback options.
This change has happened almost imperceptibly, but it is nevertheless a marker of where we are.
There's a lesson to be learned from the website's poor performance, especially given Obama for America's campaign success with technology.
Internet technology and politics have hooked up every 2-4 years since 1992, when Clinton hosted an internal campaign listserv on MIT servers. Now, the internet and politics have gotten married.